REMOTE SUPPORT · JAPAN & BEYOND · JAPANESE / ENGLISH
Website maintenance, WordPress monitoring & minor fixes
Is your site still working? What does that update warning mean? Get regular monitoring, small fixes and a familiar contact when trouble strikes, for a monthly fee.
For independent businesses, shops and small teams.
EVERYDAY WEBSITE CARE
Your developer has moved on. You are busy running your business. Or you are unsure what needs checking. We help you keep your existing website in good shape.
Regular availability and HTTPS checks
Review WordPress, PHP and other updates
Assess the issue and act within the agreed scope
Share checks, work completed and next steps
These diagrams explain the service. They are not a live monitoring screen or actual results.
We regularly check public page availability and HTTPS, the protection used for website connections. When a monitored issue is detected, we explain the situation and next steps.
URLs and monitoring frequency agreed at setupWe review WordPress, theme, plugin and PHP update information, prioritise what matters, and explain a safe way forward. Compatible updates can be carried out within the agreed work allowance.
Checks before changes, with a recovery planText, link and image fixes, plus initial assessment and minor action when a problem occurs. These share an allowance of up to 30 minutes per month in the basic scope.
Larger work and extra time quoted firstA monthly summary explains what we checked, what changed and what still needs attention, in Japanese or English. You know what your website needs next.
Clear language, practical next stepsWe welcome enquiries from businesses across Japan, Japanese-speaking owners overseas and small teams working in English. We review hosting and available access, then agree communication methods, language and contact hours before starting.
A SAFETY NET FOR YOUR WEBSITE
A website problem can cost more than a repair bill: missed enquiries, interrupted bookings and lost trust. Regular monitoring and someone to contact when trouble strikes help you notice problems and decide what to do sooner.
A blank page, a broken enquiry form or an expired certificate can keep turning customers away until someone spots the problem.
Unexpected redirects or unfamiliar content can mean more than restoring a page. Investigation and explaining the incident to customers may also be needed.
The original developer is unavailable and nobody knows the host. Searching for help after a failure adds another task before recovery can even begin.
Review updates, backups and contacts
Notice issues through monitoring and checks
Assess, take initial action and plan recovery
Think of it as a safety net for day-to-day peace of mind. The service provides monitoring, maintenance and support; it is not an insurance policy and does not reimburse losses.
THE COST OF WAITING
These illustrative costs show a more complex recovery scenario. Actual costs depend on the condition of the site and the work required. The downtime losses below are hypothetical calculations.
| Type of work | Illustrative cost | Scope and conditions |
|---|---|---|
| Malware removal for an online shop or multisite | €549 | Illustrative budget for more complex shop or multisite recovery; VAT excluded. |
| E-commerce or a deeper website compromise | €699+ | Illustrative starting budget for deeper compromise, including investigation and hardening; VAT excluded. |
These figures are illustrative examples, not market averages or eFect recovery prices. Actual costs depend on the condition, size and scope of the work and require an individual quotation.
HYPOTHETICAL HIGHER-COST INCIDENT
All inputs are illustrative assumptions, not an actual incident or our quotation. The recovery assumption is €699 before VAT. Lost gross profit and internal time are counted separately without overlap.
A BUDGET FOR ONGOING CARE
12 months of base fees: €360 and up
Fees are quoted in EUR. Applicable taxes, any initial work, payment fees and additional work are confirmed before you decide to start.
One hypothetical incident is shown alongside 12 months of maintenance; these are different periods and services. Maintenance figures exclude applicable taxes, initial work and extra incident costs. Monitoring does not guarantee prevention of these losses or eliminate recovery charges.
WHEN SOMETHING GOES WRONG
Site unavailable? Form broken? Unexpected content? Existing customers can email their reference, affected URL and what happened.
Contact hours and communication methods are agreed before starting. The basic scope does not include round-the-clock immediate human response. Investigation and substantial recovery work are quoted separately.
Existing customers: report an incident ↗ONE PART OF REGULAR CARE
WordPress, plugins and PHP help run your website. Outdated software can leave issues unresolved, while an untested update can introduce new failures. We review required updates and compatibility, check backups and a recovery path, then carry out agreed work.
IPA guidance for small businesses ↗FROM FIRST CONTACT TO ONGOING CARE
There is no technical setup to complete before applying. We review the site, explain the scope and confirm the cost before you decide to start.
Enter your name, email and site address. Leave technical details unknown if you are unsure.
Only three basic details neededWe ask about your site and concerns in Japanese or English, and check what we can support.
A team member contacts you by emailConfirm the fee, initial work, monitoring frequency, contact hours, renewal and cancellation terms.
Additional costs explained before startingShare necessary access securely. We check backups and recovery arrangements, then configure monitoring.
Care starts after the agreed setupRegular monitoring, monthly checks and agreed minor fixes, with a monthly summary of your site’s condition.
Larger work discussed firstA SMALL, PREDICTABLE START
Our starting scope is for ongoing care of a small website. We review its condition and the work needed before confirming your plan. Larger sites and multiple websites can be discussed too.
Prices are in EUR. Before contracting, we confirm applicable taxes, any initial work, payment fees and whether JPY payment is available, including conversion terms. No fixed JPY equivalent is advertised.
BASIC SCOPE / ONE WEBSITE
Monitoring + regular checks + fixes & initial incident support
Major PHP migrations, rewriting legacy code, malware or compromise recovery, hosting moves, redesigns, complex payments or integrations, and work beyond the time allowance. Hosting, domains and paid tools are separate costs.
Monitoring checks and frequency, updates and backups, contact hours, incident response, initial fees, contract length, renewal and cancellation. Automated monitoring and staffed support hours differ. The basic scope does not include round-the-clock immediate human response or a guarantee of uninterrupted service or complete security.
REMOTE CARE / JAPANESE & ENGLISH
Start with your website address, wherever your business is based. We review your location, hosting, access, preferred language and contact hours before confirming the support we can provide.
For shops, restaurants, studios and independent businesses. You can ask us for help even if your original developer has moved on or you have no technical contact.
For owners based outside Japan and businesses working across borders. We review your website, hosting setup and time zone, with communication in Japanese or English.
For English-language and bilingual websites. Explain the issue in English and agree a practical scope for monitoring, maintenance and minor fixes.
Applications are welcome in Japanese and English. Eligibility, monitoring frequency, staff availability and payment terms are confirmed individually before agreement.
Ask about your website ↗A FEW THINGS TO KNOW
You don’t need to have all the answers.
Yes. Your site address is enough to begin. Leave the platform as “I’m not sure” and other technical information blank. We will help establish what your website uses.
Please ask. We check the platform, existing contracts and available access before confirming support. Hosted platforms such as Wix do not allow direct PHP changes, so the scope depends on the service’s available controls.
Yes. We welcome remote enquiries from across Japan and overseas, in Japanese or English. We review your location, hosting and access, then confirm eligibility, contact hours and payment terms before agreement.
The basic scope includes up to 30 minutes of minor fixes per month. Existing problems and more complex work may need a separate initial project or a larger allowance. We explain the cost and obtain agreement before extra work.
Select the display or form problem option and describe the situation. We cannot promise an immediate response or recovery time at application. Initial recovery is assessed and quoted separately.
No. This is an application and initial review request. We confirm the scope, total price, payment, renewal and cancellation terms before you agree to start. Monitoring begins after the agreed setup.
SHARE WEBSITE CARE
Share this service with an owner who needs a technical contact, help with updates or a few small website fixes.
LET’S TAKE CARE OF YOUR WEBSITE
You want someone to keep an eye on your site, explain an update or fix a small issue. Tell us what you need.
You do not need to know your server or PHP version. Do not enter passwords or card details in this form.
Apply → review → proposal → agreement → setup & care
A SIMPLE START
Start with your name, email and website address. You do not need technical knowledge.
If you cannot use the form: Contact us by email
